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backsplashtogo.com Webutation
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Sample policy

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Our goal at Backsplashtogo.com is to offer you the best opportunity to access the largest glass and stone mosaic collections from the comfort of your home. Some tiles are sent from our Florida warehouse and others are sent directly to you from the manufactors or importer/distributors around the country.

Important notice: Only apply if you are buying samples from several brands.

When buying several samples from different brands who may have to be shipped to you from multiple suppliers, we do our best to ensure that shipping is correctly calculated before you purchase, however, there are times shipping cost may not be possible to do so accurately. We reserve the right to notify you after you have purchased multiple samples of any additional shipping or handling charges necessary to deliver your order. If you are notified of any additional charges, you also have the right to modify or cancel your order for a full refund.

Sorry no return or refund on samples. Only exchange is possible if for some reason you received wrong sample product.

Average processing time order by manufactor

24 to 72 hours (not include weekend)

except; Daltile 10 to 15 days (not include weekend)

Thank you for helping us serve you better.