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Shipping & Returns

 

 

 

Backsplashtogo.com is a online service operated by American Tile and Stone Llc

 

266 South Links Ave., Sarasota, Florida 34236

941 807-1383:

 To provide you with the lowest shipping cost we can possibly offer, we have calculated shipping costs based on specific products, product quantity and zip code information. To obtain pricing, simply add the quantity of the products you would like to be added to your cart. Next select the "Estimate Shipping Cost" button and enter your State and Delivery Zip Code. The system will display your Estimated Shipping Cost.  If for any reason, you can not complete your purchase with our online system, please contact us by using the live chat or call us at 941 807-1383 during the time of 7:00 am-10:00pm Eastern Standard Time and we will process your order over the phone or assist you with you purchase. 

The digital pictures on this web site may not be represent actual tile. If you are not familiar with the tile you like to order. please order sample first to avoid any restocking and shipping fees on returning products.

 

Return Policy: If you don't already know the product be sure to order a sample to eliminate the manufactor restocking fees.

  On returns, you will have 10 days from the time you receive your products to contact us and notify us of your interest of returning your product. You will get a Return Authorize Number and instructions how to process your return. Be sure to pack any products with care. Refund are issued once we receive and have inspected the products for any damage. 

You will be refunded in full, less shipping charges and restocking fees and any discount or coupon code. Special orders are not refundable.

When ordering please request for signature for delivery if you are not home at the time of delivery Backsplashtogo is not responsable for any missing item show as received.

 No Unauthorized Returns Will Be processed. Please Contact Us  before shipping any items.

Sample swatch cards and single sheet orders are considered for sample use and are not returnable.

Individual Manufacturers Restocking Fees: Restocking fees are not established by Backsplashtogo.com. A 25% minimum  restocking fee apply on all our products.  Semi-precious stones are 50% restocking fee no exceptions.

 

Sessemo glass and stone: 25 % Bergammo glass and stone: 25 %
Puccini glass and stone: 25% Mosaico + glass: 25%
Hirsch glass: 30% Tilecrest: 30%
Dioro Glass and stone: 25% Lada glass,faucet and sinks: 25%
Unicorn: 30% Hakatai:25%
Nova glass: 25% Emenne glass and hardware: 25%
Medici mosaic: 25% Elida glass: 25% 
 Trend USA: 30% Maestro Mosaic: 25% 
 Alttoglass: 25% Dal tile : NO RETURN
UBC Glass: 35%  Vidrepur:25% 
 GBM DaVinci mosaic: 25% Glass tile factory: 25% 
   

 Landmark Metal Coat products and metallic murals are made to order and considered custom items per client specifications.  No return on those items. Please call with any questions. 

 Avarage shipping time per manufactor . 

1 to 3 days*: Hakatai--Bolero Usa--Elida--Dune--UBC glass--Maestro mosaic--Hirsch glass--Vidrepur--GBM davinci glass-Glass tile factory--Surfaces--IWT-- Dioro glass

7 to 15 days*: Daltile, Metallic Mural, Mosaic mural

P.s:* Depending on your location, shipping times will vary by 1-3 days.

 Any defective, damaged, incorrect product must be documented with a photo and sent to us via email within 3 business days.  We will be sure to respond to your email within 8-24 hours

  All tiles should be inspected before installation, as no adjustment will be made after installation.